Which type of information systems is used by both operational managers and middle managers?

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BlackTom AI · Accepted Answer

To answer this question, we need to match the system type to its typical user groups. 
Option 1: information reporting system. This type of system focuses on providing summarized and routine information to managers for monitoring and control, which can be used by both operational managers (for day-to-day oversight) and middle managers (for performance monitoring and coordination). 
Option 2: transaction processing system. TPS is primarily designed to capture and process the routine transactions of an organization and is most closely associated with operational managers who run day-to-day operations; it is not typically the main tool used by middle managers for reporting or analysis. 
Option 3: management analytic system. This label is less standard; when it appears, it typically refers to analytics capabilities or tools (often part of a broader MIS or DSS) but is not a classic, separate category that is widely recognized as used by both groups in the same way as MIS-type systems. 
Option 4: decision support system. DSS is designed to support complex decision making and is more commonly used by middle managers and sometimes above; while it can be used by some operational contexts, it is not as centrally associated with operational managers as TPS. 
Option 5: expert system. Expert systems simulate expert reasoning and are usually specialized for specific domains; they are not the typical system used by operational managers for routine operations or by middle managers for general oversight. 
Overall, information reporting systems align best with both groups by providing accessible, summarized information for monitoring and decision-making at multiple management levels, whereas the other options tend to specialize more narrowly to either operations (TPS) or higher-level analytics and decision support (DSS/ESS) rather than serving both groups in a common, routine reporting role.

BUS-10-38944 Exam #4 FINAL EXAM (Chapter 13-16)

Which type of information systems is used by both operational managers and middle managers?

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