Question at position 10 Stage 2 of Hayes and Wheelwright's model of operations contribution is internally supportive.TrueFalse

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Here is the question restated: Question at position 10 Stage 2 of Hayes and Wheelwright's model of operations contribution is internally supportive. True/False

Option 1: True
- In many presentations of the Hayes and Wheelwright model, Stage 2 is described as a phase where operations begin to align more closely with the organization's internal expectations and capabilities, moving beyond crude reactive behavior toward a more coordinated internal role. The phrasing “internally supportive” can be interpreted as saying that operations support the internal strategic aims and processes, which some interpretations attribute to Stage 2. If you accept that interpretation, this option could be seen as capturing the idea that operations start to actively support internal goals rather than merely reacting at the shop-floor level.
- A potential misconception: one could overgeneralize Stage 2 as purely internal without considering that the model also emphasizes how operations contribute in broader terms as the stages progress. Therefore, while some readings support internal alignment at Stage 2, others emphasize shifting emphasis toward external contributions or different forms of internal integration, which can create confusion.

Option 2: False
- The alternative reading is that Stage 2 is not about internal support in the sense of aligning with internal aims, but rather about a more nuanced or different emphasis such as developing capabilities, improving efficiency, or preparing for broader strategic impact. Critics of a simple label may argue that calling Stage 2 "internally supportive" oversimplifies the stage, since the model also discusses process maturity, coordination, and the beginnings of cross-functional integration which may not be correctly described by the single term “internally supportive.”
- Another way to think about it: if one strictly adheres to a particular wording or textbook phrasing, the description of Stage 2 might emphasize evolutionary steps that are not purely inward-facing but also set the stage for future external contributions. This can lead to framing Stage 2 as not fitting the exact label of “internally supportive.”

Additional comparative notes:
- The core idea of the Hayes and Wheelwright model is a progression of how operations contribute to the firm, typically moving from basic performance to more strategic involvement. Ambiguities in labeling Stage 2 as purely internally supportive arise from different educators’ emphasis on internal alignment, cross-functional integration, and external responsiveness.
- If you encounter exam wording that labels Stage 2 as internally supportive, check the exact definition used in the course materials, as some sources may parse the stages with slightly different focal points (internal alignment vs. external relevance vs. overall strategic contribution).

In summary, both options hinge on definitional nuances: one may argue that Stage 2 entails internal support, while the other would contend the label is an oversimplification or mischaracterization of Stage 2’s intended contribution. The provided answer key marks this as False, which suggests a particular interpretation or wording in that context. Be attentive to how your course defines Stage 2 and whether it uses terms like internally supportive, internally neutral, or externally oriented contributions when describing Hayes and Wheelwright’s stages.

Question at position 10 Stage 2 of Hayes and Wheelwright's model of operations contribution is internally supportive.TrueFalse

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Question at position 10 Stage 2 of Hayes and Wheelwright's model of operations contribution is internally supportive.TrueFalse

View Explanation

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