Despite its many flaws, we still talk about Herzberg's two-factors theory of motivation because it makes that point that _______________ in employees is not the same as ________________.

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The question references Herzberg's two-factor theory and asks us to fill in the blanks to reflect the idea it emphasizes. 
Option 1: 'dissatisfaction/quitting one's job' would imply a direct link between dissatisfaction and quitting, which is not the core point of Herzberg’s argument. The theory distinguishes factors that prevent dissatisfaction from those that create satisfaction, not a simple link to turnover. 
Option 2: 'a lack of dissatisfaction/satisfaction' mirrors the common phrasing that dissatisfaction is not the same as satisfaction, highlighting the distinction between hygiene factors (which prevent dissatisfaction) and motivators (which create satisfaction). This aligns with Herzberg’s central claim. 
Option 3: 'a lack of satisfaction/happiness' introduces 'happiness' and a lack thereof, which is not the standard contrast Herzberg makes. The original emphasis is about dissatisfaction versus satisfaction rather than happiness as a separate construct. 
Option 4: 'satisfaction/dissatisfaction' would flip the typical pairing and could misstate the relationship, since the theory doesn’t claim that satisfaction obviously equals or contrasts with dissatisfaction in the way the wording suggests; it’s about how certain factors influence dissatisfaction versus actual satisfaction through different types of factors. 
In summary, the most faithful reflection of Herzberg’s idea is the distinction between a lack of dissatisfaction and genuine satisfaction, rather than equating or misaligning other terms like quitting, happiness, or a simple satisfaction–dissatisfaction binary.

ORGB3201.34643.202530 Module 7 Knowledge Check

Despite its many flaws, we still talk about Herzberg's two-factors theory of motivation because it makes that point that _ in employees is not the same as __.

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