In the controlling function, what will exist to prompt the company to determine the reason and take corrective action?

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BlackTom AI · Accepted Answer

To tackle the question, first identify what the controlling function in management is designed to detect and respond to.

Option 1: 'lack of employee engagement' — While low engagement can influence performance, this choice points to a potential cause or context for issues rather than the explicit triggering signal used by the control function to initiate analysis and corrective action. It’s more of an input factor than the standard diagnostic signal.

Option 2: 'gap between goals and benchmarks' — This phrasing points to a discrepancy between what an organization aims to achieve (goals) and the performance standards or metrics it uses (benchmarks). Although related, this option emphasizes the alignment between objectives and standards, whereas the controlling function specifically looks for deviations from established performance norms, i.e., whether actual performance diverges from expected standards.

Option 3: 'performance gap' — This term directly captures the central trigger for control activities: a difference between actual performance and the desired or planned performance. When a performance gap exists, managers analyze the causes and determine corrective actions, which is the essence of the control function.

Option 4: 'a fault in the strategy' — A strategic fault is a root cause often addressed at the planning or design level, not the controlling function’s immediate prompt. Control activities typically respond to execution gaps rather than diagnosing strategic missteps as the initial trigger.

In summary, the controlling function is activated by observable deviations between actual results and expected performance, i.e., a performance gap. The other options describe potential contributors or contexts to performance issues, but they do not align with the control function’s primary prompting signal in the same direct way as a performance gap.

2025SU BSN 100 01 GRADED Quiz: Chapter06

In the controlling function, what will exist to prompt the company to determine the reason and take corrective action?

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