What is the main purpose of a complaint letter?

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BlackTom AI · Accepted Answer

Question restated: What is the main purpose of a complaint letter?
Option 1: 'To report an issue and seek resolution' — This is the correct framing of a complaint letter's purpose: to identify a problem and ask for remediation or remedy from the recipient. It focuses on problem reporting and a desired outcome, which aligns with common professional and consumer expectations.
Option 2: 'To request unrelated help' — This diverges from the main purpose. A complaint letter typically centers on the issue at hand; asking for unrelated help can confuse the objective and reduce the likelihood of a constructive response.
Option 3: 'To start a conversation' — While a complaint letter may initiate communication, the primary aim is not simply to start dialogue but to present a specific issue and request a remedy. Without a problem and resolution goal, the letter lacks a concrete purpose.
Option 4: 'To insult the receiver' — This is inappropriate and counterproductive. A complaint letter should maintain professionalism and focus on facts and solutions, not on abusive language or hostility.
In summary, Option 1 accurately captures the essential aim of a complaint letter by outlining both the reporting of an issue and the pursuit of a resolution, whereas the other options describe actions that either misstate the purpose or undermine constructive resolution.

BUS2200.4IB1.JUN2025 Topic 6 - Quiz

What is the main purpose of a complaint letter?

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