Question at position 40 Jacob is a junior consultant at McKinsey and has been invited to be a part of a team that has been tasked with coming up with a process improvement in the oil industry. He knows that a good first step in the process is to interview people to understand the problem and the needs of those he’ll be designing for. He looks back to his SEM310 notes for some ideas for best practices on how to do this. What is NOT a strategy he’d find in those notes? Jacob is a junior consultant at McKinsey and has been invited to be a part of a team that has been tasked with coming up with a process improvement in the oil industry. He knows that a good first step in the process is to interview people to understand the problem and the needs of those he’ll be designing for. He looks back to his SEM310 notes for some ideas for best practices on how to do this. What is NOT a strategy he’d find in those notes? Asking open-ended questionsAsking questions to probe their opinions as opposed to pitching a productContinuing to probe even if respondents seem uncomfortable with a questionAsking general questions as opposed to personal questionsTrying to actively listen to responses and ask appropriate follow-up questionsClear my selection