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45582/46551: IST/BSAN 325 Systems Analysis and Design LEC Chapter 3 Review
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Danielle has asked some closed-ended questions to start an interview, then some open-ended questions. Now, she really wants to get a greater depth of information about the process. She would probably use Probing questions.
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Danielle's interviewing sequence starts with closed-ended questions, then moves to open-ended questions, and now she wants to obtain a greater depth of information about the process. Probing questions are the natural next step in this progression because they are designed to elicit......Login to view full explanationLog in for full answers
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Question at position 40 Jacob is a junior consultant at McKinsey and has been invited to be a part of a team that has been tasked with coming up with a process improvement in the oil industry. He knows that a good first step in the process is to interview people to understand the problem and the needs of those he’ll be designing for. He looks back to his SEM310 notes for some ideas for best practices on how to do this. What is NOT a strategy he’d find in those notes? Jacob is a junior consultant at McKinsey and has been invited to be a part of a team that has been tasked with coming up with a process improvement in the oil industry. He knows that a good first step in the process is to interview people to understand the problem and the needs of those he’ll be designing for. He looks back to his SEM310 notes for some ideas for best practices on how to do this. What is NOT a strategy he’d find in those notes? Asking open-ended questionsAsking questions to probe their opinions as opposed to pitching a productContinuing to probe even if respondents seem uncomfortable with a questionAsking general questions as opposed to personal questionsTrying to actively listen to responses and ask appropriate follow-up questionsClear my selection
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