A healthcare service that denies service to Aboriginal and Torres Strait Islander peoples would be said to be engaging in:

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Question restatement: A healthcare service that denies service to Aboriginal and Torres Strait Islander peoples would be said to be engaging in: options are verball racism, institutional discrimination, macro-discrimination, behavioural racism.
Option 1: 'verbal racism' refers to racist language, slurs, or expressions used by individuals. While verbal racism can reflect prejudice, it does not by itself capture the systemic, policy-driven exclusion of a group from receiving services. So this option explains prejudice in speech rather than a systematic denial of access.
Option 2: 'institutional discrimination' denotes discriminatory practices that are built into the policies, procedures, or practices of institutions, resulting in unequal access or outcomes for a protected group. Denying service through policy or practice fits this definition, making it the best match for the scenario described.
Option 3: 'macro-discrimination' is not a standard, widely recognized term in discrimination theory. It might be interpreted as discrimination at a broad societal level, but it lacks the precise descriptor of discriminatory policies within institutions that the scenario illustrates, making it an inappropriate label here.
Option 4: 'behavioural racism' would involve discriminatory actions by individuals, but the question emphasizes the nature of the service denial as a feature of the institution itself rather than isolated personal acts. While individual behaviors can reflect institutional patterns, the most accurate descriptor for policy-driven denial is institutional discrimination rather than focusing on individual behavior alone.
In summary, the core idea of excluding a group from receiving a service based on their identity aligns with the concept of institutional discrimination, which centers on how organized systems create and uphold unequal access. The other options describe forms of prejudice or discrimination that are either not systemic in nature or rely on nonstandard terminology, and thus do not precisely capture the scenario described.

A healthcare service that denies service to Aboriginal and Torres Strait Islander peoples would be said to be engaging in:

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