Questions
252_2HO006_Rooms Division Management
Matching
Match the different elements of the guest life cycle. 1: It is the stage where the guests typically enjoy the property activities ____ 2: It is the stage where the guests settle their outstanding bills. ____ 3: It is the stage where the guest will be welcomed by the uniformed service ____ 4: It is the stage where the guests are making the booking at the hotel ____
Options
A.Departure
B.Occupancy
C.Arrival
D.Pre-Arrival
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Step-by-Step Analysis
To tackle this matching question, I’ll evaluate each statement and see which stage of the guest life cycle best fits.
1) 'It is the stage where the guests typically enjoy the property activities' — The period when guests engage in on-site activities is the occupancy stage, because they are staying in the property and using its facilities.
2) 'It is the stage where the guests settle their outstanding bills.' — Billing and settling charges occur at......Login to view full explanationLog in for full answers
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