If a customer returns to your facility complaining of food poisoning that he or she believes was contracted from your facility, the correct response would be to:

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When handling a customer’s report of potential food poisoning, it’s important to follow proper public health protocols and communicate clearly about next steps.
Option a: Call the local health department. This is a appropriate first action because local health authorities typically handle foodborne illness complaints, investigate the facility, and provide guidance on containment and prevention. It demonstrates responsibility and a commitment to public safety.
Option b: Notify the staff and put up posters warning customers to keep an eye out for illness. While informing staff is sensible for internal awareness, this option does not constitute reporting to health authorities or initiating an official investigation. It may help with internal risk management but is incomplete as a response to a verified illness concern.
Option c: File a foodborne illness report with the state health department. In some jurisdictions, state-level reporting is required or optional in addition to local notification, but the standard immediate step is to contact the local health department first. Without local engagement, you may miss urgent guidance or investigations that a local authority coordinates. This option may be part of the process, but it is not the sole correct first response in most settings.
Option d: Call the federal health department. Federal agencies typically do not get involved in routine, non-crisis foodborne illness reports at individual facilities; this action is not appropriate as an initial response and could bypass local authorities that handle these cases.
In summary, addressing a suspected foodborne illness linked to a facility most appropriately begins with informing and engaging the local health department, since they coordinate investigations, provide regulatory guidance, and help determine next steps for safety and compliance. The other options either duplicate internal steps, represent misdirected channels, or omit the crucial involvement of local public health authorities.

HFe1_FSA A HS25 Team 01 Quiz 1: Introduction to Food Safety and Foodborne Illness (Secure Browser)

If a customer returns to your facility complaining of food poisoning that he or she believes was contracted from your facility, the correct response would be to:

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