An important element of offering emotional support to employees is to
Blank
______ when they have been empowered to make decisions in dealing with the customer.

Question

An important element of offering emotional support to employees is to 
Blank
______ when they have been empowered to make decisions in dealing with the customer.

BlackTom AI · Accepted Answer

When providing emotional support to employees, the surrounding approach hinges on reinforcing positive behavioral responses while avoiding punitive measures.
Option 1: 'avoid punishing them' — This aligns with supportive leadership and psychological safety. If employees are empowered to make decisions, bypassing punishment encourages confidence, accountability, and continued proactive problem-solving. It reinforces trust that their autonomy is respected rather than micromanaged.
Option 2: 'encourage the customer to be upset' — Encouraging a customer to remain upset undermines the purpose of empowerment and support. It shifts blame away from the process and can create a hostile interaction dynamic, which is counterproductive to constructive service recovery.
Option 3: 'encourage the employee not to be supportive' — Advising someone not to be supportive contradicts the goal of emotional support and active customer care. It undermines teamwork, reduces morale, and may degrade service quality.
Option 4: 'let them talk back to the customer' — While assertiveness can be valuable, endorsing backtalk is risky. It can escalate conflicts, erode professionalism, and damages customer relationships. It also places the employee in a potentially negative posture without guidance.
In summary, avoiding punishment (Option 1) best preserves a constructive, supportive environment that enables empowered employees to handle customer interactions effectively, whereas the other options introduce behaviors that could worsen outcomes or erode trust.

An important element of offering emotional support to employees is to Blank ______ when they have been empowered to make decisions in dealing with the customer.

View Explanation

Log in for full answers

Similar Questions

An important characteristic of empowerment is that it

Question at position 18 Empowerment means giving staff the authority to make changes to the job itself, as well as how it is performed.TrueFalse

Which of the following is NOT likely to be human resource strategy to empower employees:

Empowerment of employees:

管理者如何赋予知识型员工权力？ BlackTom 问题解析

Giving workers responsibility for quality improvements and authority to make change is known as

Which term best describes the situation in which employees are granted power to initiate change, thereby encouraging them to take charge of what they do?

More Practical Tools for Students Powered by AI Study Helper

Homework AI Solver

Stylized AI Paper Writer

Plagiarism Checker Assistant

Citation AI Academic Writing Tool

In-Class Translation Assistant

AI Note Generator

AI Quiz Answers

Past Exam Questions from University Test Bank

Smart Practice Assistant

Adaptive Practice

Making Your Study Simpler