You have received an email from a supplier, and you want to add their address to your contact list. What steps would you need to perform?

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BlackTom AI · Accepted Answer

To determine the correct workflow, I will evaluate each option in turn and explain why it is or isn’t a valid way to add a sender’s address to your contacts.
Option 1: 'Hover the mouse on the name of the sender and select Schedule a Meeting.' This action would typically open calendar-related options or meeting invites, not add the sender to your contacts. It does not create a contact record, so it’s not appropriate for this goal.
Option 2: 'Reply to the email.' Replying to the email engages in a conversation with the sender, but it does not save their address to your contact list. Without an explicit save-to-contacts step, this option fails to achieve the desired result.
Option 3: 'Click anywhere on the email message and click Add to Contacts.' In many email clients, simply clicking the message body and selecting Add to Contacts may not be a recognized or available command, and it could lead to confusion or perform an unrelated action. It also doesn’t explicitly reference the sender’s address in a reliable way, making it an ineffective method.
Option 4: 'Right-click the email address and select Add to Outlook Contacts.' This option directly targets the sender’s address within the email and presents a concrete action to create or save the contact in Outlook Contacts. It aligns with standard UI patterns for adding a sender to your address book and is the correct procedural choice for the stated goal.
In summary, options 1, 2, and 3 fail to provide a valid or reliable way to save the address to contacts, whereas option 4 offers a straightforward, supported method to add the sender to Outlook Contacts. The reasoning hinges on understanding that contact management requires an explicit add-to-contacts action tied to the sender’s address, which is exactly what option 4 describes.

OTL19E1 - Microsoft Outlook 2019 Level 1 Final Exam

You have received an email from a supplier, and you want to add their address to your contact list. What steps would you need to perform?

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