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adv_370_120258_252984 Quiz 6

True/False

Value is the ultimate driver of customer satisfaction 

Options
A.True
B.False
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Step-by-Step Analysis
The statement under consideration is: 'Value is the ultimate driver of customer satisfaction' with the options True or False. Option 1: True. In many customer-satisfaction frameworks, value—the perceived benefits received relative to the costs or sacrifices required—is central. When customers perceive high value, they feel satisfied because their needs are met efficiently, and the benefits exceed the costs (time, money, effort). Value integrates quality, price, convenience, and usefulness, making it a compre......Login to view full explanation

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