The top consumer complaint about bananas is how soon they get brown spots. Dole, a multinational agricultural company, most likely set a(n) ________
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goal when it recently began adding stickers to bananas to promote the use of overripe bananas in the Yonanas machine (Dole owns 30 percent of the firm) to make a creamy, guilt-free dessert.

Question

The top consumer complaint about bananas is how soon they get brown spots. Dole, a multinational agricultural company, most likely set a(n) ________
Blank
 goal when it recently began adding stickers to bananas to promote the use of overripe bananas in the Yonanas machine (Dole owns 30 percent of the firm) to make a creamy, guilt-free dessert.

BlackTom AI · Accepted Answer

To approach this question, I’ll walk through what each option would imply as a goal for a company like Dole in this scenario.
Option 1: 'profit' — framing the goal as profit emphasizes financial gain as the primary objective. While profit is a central aim for most firms, the specific action described—adding stickers to bananas to promote overripe bananas for a guilt-free dessert—appears more about shaping consumer experience and behavior rather than directly maximizing profit at this moment. This makes profit an unlikely primary goal in this particular context.
Option 2: 'employee welfare' — selecting this goal would mean prioritizing the well-being and benefits of employees. The description centers on consumer complaints and product usage, not internal labor practices or employee benefits, so employee welfare does not align well with the stated initiative.
Option 3: 'social responsibility' — pursuing social responsibility would involve actions aimed at benefiting society, such as reducing food waste or promoting healthier choices. This fits the action of promoting overripe bananas for a dessert to minimize waste and provide a sustainable option, but the specific cue about "Yonanas" dessert and consumer complaints suggests a more targeted market-facing objective.
Option 4: 'customer satisfaction' — aiming for customer satisfaction would focus on meeting or exceeding consumer expectations, addressing complaints (like brown spots) by offering a solution (the dessert via Yonanas) and creating a positive perception of the brand through convenient, appealing usage of overripe fruit. This aligns well with the described sticker initiative and the goal of turning a common complaint into a positive consumer experience.
Option 5: 'market share' — increasing market share would be about expanding the company’s portion of the market relative to competitors. The sticker campaign described is a tactical move to promote a specific product use and reduce waste rather than a direct strategy to capture more of the overall market, so this option seems less connected to the immediate initiative.
In summary, while several goals can be relevant in corporate strategy, the action described—promoting overripe bananas for a guilt-free dessert to address a consumer annoyance—best aligns with enhancing the consumer experience and satisfaction rather than focusing solely on profit, employee issues, or market dominance. The reasoning here emphasizes how the program targets how consumers feel about the product and their use of overripe fruit, which directly ties to customer perception and satisfaction.

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