Questions
25_2 MGT-3500 Operations Management
True/False
An Operation Manager must always keep in mind the customer satisfaction
Options
A.True
B.False
View Explanation
Verified Answer
Please login to view
Step-by-Step Analysis
Consider the statement: 'An Operation Manager must always keep in mind the customer satisfaction.'
Option 1: True. A core objective of operations management is to deliver products or services that meet or exceed customer expectations. This encompasses reliability, quality, lead times, flexibility, and service level, all of which influ......Login to view full explanationLog in for full answers
We've collected over 50,000 authentic exam questions and detailed explanations from around the globe. Log in now and get instant access to the answers!
Similar Questions
The top consumer complaint about bananas is how soon they get brown spots. Dole, a multinational agricultural company, most likely set a(n) ________ Blank goal when it recently began adding stickers to bananas to promote the use of overripe bananas in the Yonanas machine (Dole owns 30 percent of the firm) to make a creamy, guilt-free dessert.
According to a leading research firm, there are several effective ways to improve customers' post-purchase satisfaction. After a week of using his new Virgin Mobile data plan, Adam, a new Virgin Mobile customer, was disappointed with his purchase. Virgin Mobile does not want to lose Adam as a customer and would like Adam to refer his friends and family members to Virgin Mobile as well. Which of the following is NOT something Virgin could do to reduce Adam’s post purchase dissatisfaction?
Value is the ultimate driver of customer satisfaction
Customer dissatisfaction is most likely to occur when a product Blank ______.
More Practical Tools for Students Powered by AI Study Helper
Making Your Study Simpler
Join us and instantly unlock extensive past papers & exclusive solutions to get a head start on your studies!