Customer dissatisfaction is most likely to occur when a product
Blank
______.

Question

Customer dissatisfaction is most likely to occur when a product 
Blank
______.

BlackTom AI · Accepted Answer

The question presents a scenario about customer dissatisfaction and asks to identify the condition under which dissatisfaction is most likely to occur. 
Option 1: 'fails to live up to high performance expectations' — This aligns with the classic understanding that dissatisfaction arises when perceived performance falls short of expectations. If a product underdelivers relative to what customers expected, dissatisfaction is likely. 
Option 2: 'works much as expected' — When performance matches expectations, customers generally feel satisfied or neutral rather than dissatisfied, since there is no gap between expectation and reality. 
Option 3: 'performs better than the salesperson indicated' — While exceeding expectations can produce positive reactions such as delight or surprise, it typically leads to higher satisfaction or even positive word-of-mouth, not dissatisfaction. 
Option 4: 'performs as advertised' — Meeting the advertised performance is usually associated with satisfaction, since the product meets the communicated claims; it does not create dissatisfaction unless there is a mismatch between broader expectations and the advertisement, which is not implied here. 
In summary, only a shortfall relative to high performance expectations creates a gap that commonly results in customer dissatisfaction, while the other options describe scenarios that tend to maintain or enhance satisfaction.

Customer dissatisfaction is most likely to occur when a product Blank ______.

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