About 60 percent of U.S. companies now include ________
Blank
as a behavioral measure of salesperson performance.

Question

About 60 percent of U.S. companies now include ________
Blank
 as a behavioral measure of salesperson performance.

BlackTom AI · Accepted Answer

The question asks about a behavioral measure used to assess salesperson performance and provides several options to evaluate. 
Option 1: 'the ability to read body language' — While body language can reflect engagement or confidence, it is not typically used as a standardized behavioral measure of overall salesperson performance in many U.S. company metrics, and may lack reliability across contexts. 
Option 2: 'customer satisfaction' — This is commonly used as a behavioral performance metric because it directly reflects the customer's perception of the salesperson’s effectiveness, service quality, and relationship-building, and is measurably tracked through surveys and post-purchase feedback. 
Option 3: 'suggestive selling skills' — This refers to a specific technique rather than a broad behavioral outcome, and while it can contribute to performance, it is not generally cited as the primary behavioral measure for performance at scale. 
Option 4: 'emotional intelligence' — EI is a valuable attribute associated with effective selling, but it is a more general capability and not a direct behavioral performance metric that companies typically quantify as a standard measure across their sales force. 
Option 5: 'cold canvassing skills' — This is a specific tactic related to prospecting, not a holistic behavioral measure of overall salesperson performance across customer interactions and outcomes. 
In summary, among the choices, customer satisfaction best fits the typical behavioral measure used by about 60 percent of U.S. companies to gauge salesperson performance, because it captures the impact of the salesperson’s actions on the customer’s experience and loyalty, and it provides a tangible, measurable outcome.

About 60 percent of U.S. companies now include ________ Blank as a behavioral measure of salesperson performance.

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