Customers develop long-term relationships with salespeople who are dependable and trustworthy.

Question

BlackTom AI · Accepted Answer

Consider the statement and what it implies about customer–salesperson dynamics. 
Option 1: True. This asserts that customers form long-term relationships when salespeople are dependable and trustworthy. In practice, reliability and trust are core relational drivers; they increase customer satisfaction, reduce perceived risk, and foster repeat business and loyalty. Dependability signals consistency in performance, follow-through, and honesty, all of which contribute to trust. 
Option 2: False. This would claim that dependability and trust do not influence long-term relationships. However, in most sales and business-to-business contexts, thesequalities are precisely what sustain ongoing partnerships, enable referrals, and support negotiated terms over time. Dismissing their impact overlooks crucial relationship-building mechanisms such as credibility, reliability, and ethical behavior. 
Overall, the reasoning behind the statement rests on established ideas that trust and dependability are foundational for durable customer relationships, whereas denying their role ignores key relationship-management principles.

Customers develop long-term relationships with salespeople who are dependable and trustworthy.

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