Questions
Single choice
What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?
Options
A.Contact management
B.Customer service and support
C.Opportunity management
D.Sales force automation
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Step-by-Step Analysis
The question asks: What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?
Option 1: Opportunity management. This is primarily focused on tracking sales prospects and potential deals, not on automating service reques......Login to view full explanationLog in for full answers
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