Questions
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Many organizations operate in functional “silos”, with each department having its own systems. How does this impact the effectiveness of CRM implementation?

Options
A.It enhances data accuracy by ensuring each department maintains its own records
B.It streamlines workflows by reducing the need for interdepartmental communication
C.It creates data silos that hinder a comprehensive view of the customer
D.It improves data security by limiting access to sensitive information
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Step-by-Step Analysis
When organizations operate in functional silos, each department maintains its own systems and data stores, which has a ripple effect on customer management. Option 1: 'It enhances data accuracy by ensuring each department maintains its own records.' While it might seem to improve local accuracy, silos actually fragment data......Login to view full explanation

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