Questions
MKT*3490*W02 Exam-1 - MKT*3490- Requires Respondus LockDown Browser
Single choice
Which of the following is NOT important for excellent customer experience?
Options
A.Appealing to consumers’ emotions.
B.Identifying the correct moment to interact with the consumer.
C.Using data and analytics to create tailored communications.
D.organization total sales
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Step-by-Step Analysis
When assessing what contributes to excellent customer experience, we examine what practices directly shape the interaction and perception a customer has with a brand.
Option 1: 'Appealing to consumers’ emotions.' Emotions play a central role in customer experience; creating emotional resonanc......Login to view full explanationLog in for full answers
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