14. To improve their profits, physical shops are improving the Answer Question 14[input] offered to their customers.

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BlackTom AI · Accepted Answer

The prompt presents a fill-in-the-blank style item: 'To improve their profits, physical shops are improving the Answer Question 14[input] offered to their customers.'

Since there are no multiple-choice options provided, we cannot compare several alternatives. Instead, we focus on the likely term that completes the sentence in a retail context.

In brick-and-mortar retail, profits are frequently increased by enhancing what customers experience when visiting the store. This encompasses service quality, ambiance, ease of shopping, personalized assistance, and overall satisfaction. This idea is captured by the concept of 'experience' or 'customer experience' as a driver of repeat business, higher spend, and positive word-of-mouth.

If you consider other potential fill-ins one might encounter in similar questions (for example, 'range of products', 'pricing', 'safety', or 'speed of checkout'), each could influence profits in different ways, but the standard, widely recognized lever for lifting profits through in-person interactions is improving the customer experience. A better experience can lead to increased conversion rates, larger baskets, and more loyal customers over time.

Therefore, the provided answer 'experience' is consistent with common business reasoning: physical shops invest in enhancing the customer experience to boost profitability.

In summary, improving the customer experience aligns with established retail strategies for increasing profits in physical stores, as it directly affects customer satisfaction, purchases, and repeat visits.

Dashboard 2025 UEEC Term 7 Receptive Skills Exam (Session 3) - Listening Exam (no H5P)

14. To improve their profits, physical shops are improving the Answer Question 14[input] offered to their customers.

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