Kimberly moved last month. However, she is still not receiving her credit card statements in the mail despite the fact that she provided her lenders 30 days notice of her change of address. The Fair Credit Billing Act will protect Kimberly from this error.

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The question is about whether the Fair Credit Billing Act (FCBA) will protect Kimberly when she doesn’t receive credit card statements after giving a change of address.
Option 1: True. This would claim that the FCBA provides protection in this specific delivery-forgetting scenario. However, the FCBA primarily governs billing errors on credit card accounts and the procedures for disputing charges, not the mail delivery of statements itself. It does not guarantee that statements reach the consumer after an address change; delivery issues are not the central protection offered by the FCBA.
Option 2: False. This correctly signals that the FCBA’s protections relate to disputing incorrect or unauthorized charges and certain billing errors, not to ensuring or guaranteeing mail delivery of statements following a change of address. It also involves the requirement to timely dispute in writing within the statutory windows, and it emphasizes the error is about delivery rather than the billing error itself.
Further considerations: Under the FCBA, a consumer must notify the issuer of a billing error and provide a written dispute within 60 days after the error appears on the statement, but the act does not shield the consumer from issues arising solely from non-delivery of statements due to address changes. The key concept is that protection focuses on erroneous charges and billing corrections, not on preventing mail delivery problems after a change of address.
In summary, the statement in option True misattributes the scope of FCBA protections to mail delivery guarantees, whereas the correct understanding is that the FCBA addresses billing errors and dispute procedures, making the claim false.

FSOS 1301 (001) Final Exam/Quiz

Kimberly moved last month. However, she is still not receiving her credit card statements in the mail despite the fact that she provided her lenders 30 days notice of her change of address. The Fair Credit Billing Act will protect Kimberly from this error.

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