The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

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BlackTom AI · Accepted Answer

The scenario describes Cheryl examining the current delivery process to identify where errors occur, then creating an improved electronic ordering system. This aligns with the classic BPM (business process management) approach of first modeling the As-Is process to understand current performance, then addressing issues, and finally designing the To-Be process for improved operations.
Option A: 'Modeled the To-Be Process, fixed the Errors, and Then Created the As-Is Process.' This is backward in BPM terms. Typically one analyzes the current state (As-Is) before designing an improved future state (To-Be); modeling To-Be first would assume the future without understanding the present, which is not sound methodology.
Option B: 'Moved Directly to Implementing the As-Is Process Without Analyzing the To-Be Process.' This option suggests jumping straight into implementation without analysis or design of an improved process, which would likely perpetuate the existing problems rather than solve them.
Option C: 'Modeled the As-Is Process, fixed the Errors, and Then Created the To-Be Process.' This correctly follows the standard sequence: document current processes, identify and fix issues, and then design the future process to prevent recurrence and improve efficiency, such as an electronic ordering system.
Option D: 'Moved Directly to Implementing the To-Be Process Without Analyzing the As-Is Process.' This skips the crucial step of understanding the current workflow, risking overlooking root causes and leading to potential gaps between the future design and actual organizational capabilities.

MANAGEMENT INFORMATION SYSTEMS CIS 3010-16 (93684) Exam One

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