A manager is assessing an employee's excellent customer service feedback. Which of the following would cause the manager to make an internal attribution about this behavior?

Question

BlackTom AI · Accepted Answer

To determine when a manager makes an internal attribution about an employee's excellent customer service, we need to consider how consistent the behavior is across different situations.
Option 1: "The employee only receives good feedback with certain customers". This suggests the good feedback depends on which customer interacts with the employee, pointing to a situational or external factor rather than an internal trait. Therefore, this would not lead to an internal attribution.
Option 2: "None of these would cause the manager to make an internal attribution". This statement would be incorrect if any of the other options describe a consistent, cross-situation pattern that would justify attributing the behavior to internal causes. Since at least one option does, this cannot be the best choice.
Option 3: "The employee always receives good feedback from customers". Consistent, across various customers and interactions, implies a stable, internal quality such as ability or dispositions. This pattern is exactly what psychologists refer to when making an internal attribution—the behavior is attributed to internal factors of the person.
Option 4: "The good feedback is a one-time occurrence". A single instance is more compatible with external or situational explanations (e.g., a particularly easy customer or a one-off favorable interaction) rather than internal traits, so it would not support an internal attribution.

FA25-BL-BUS-Z370-6140 EXAM 1 - Requires Respondus LockDown Browser

A manager is assessing an employee's excellent customer service feedback. Which of the following would cause the manager to make an internal attribution about this behavior?

View Explanation

Log in for full answers

Similar Questions

Attributions are __________________.

Marcie’s best friend, who is usually kind, was just rude to Marcie. Marcie believes that her friend must be having a bad day. This judgment by Marcie about why her friend was rude to her is known as:

Which of the following is the best example of a correspondent inference?

Which of the following is the best example of a correspondent inference?

A barista at a coffee shop notices that Alex frequently complains about his drink being made incorrectly. Even when different employees make his order, Alex always finds something wrong. However, other customers rarely complain about their drinks. What type of attribution is most likely?

According to the correspondent inference model, what three factors influence the types of attributions that people should make to explain other individuals’ social behavior?

More Practical Tools for Students Powered by AI Study Helper

Homework AI Solver

Stylized AI Paper Writer

Plagiarism Checker Assistant

Citation AI Academic Writing Tool

In-Class Translation Assistant

AI Note Generator

AI Quiz Answers

Past Exam Questions from University Test Bank

Smart Practice Assistant

Adaptive Practice

Making Your Study Simpler