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Organizational Communication - DUEN-TKM-218-EN - 2023-2024-2

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Match the concepts with their definitions. 1: This is a way to resolve conflict without using the legal system. It uses a third party to review the arguments made by all parties involved and then implements a legally binding and enforceable decision. ____ 2: It is a way to resolve conflict among parties to have a definite outcome. In this process, you will have a third, external party to figure out a resolution. It is typically more structured than other types of interventions. ____ 3: This helps the organization become aware of the conflict and provides a deeper understanding of the problem. In this process, the organization finds more productive and efficient ways that the employees can work together. An outside trainer or consultant will observe the communication behaviors among the employees in their current state. ____

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To tackle this matching question, I’ll pair each definition with the concept that best fits based on typical descriptions in conflict resolution and organizational development. Definition 1 describes a process that avoids the court system, uses a third party to hear arguments from all sides, and results in a legally binding and enforceab......Login to view full explanation

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